You may return any merchandise for any reason within 10 days of receipt as long as it is in the same condition as shipped and with all original tags and labels included. Full refund - no questions asked!
We do NOT provide return labels or further instructions. This page serves as your return instructions.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. This will notify us of your arriving shipment. We'll notify you via e-mail of your refund once we've received and processed the returned item.
As with other online stores, you will only be responsible for the shipping costs (back and forth). For returns or exchanges, you may pick whichever method of shipping you would like. By placing the order online, please note that you agree to these terms.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All orders are shipped within 1-3 days. Custom made products such as our "build your own" sweatpants require additional time in production before they ship. Please be patient. This may take anywhere from 2 to 14 business days in production since these are not in-stock off the shelf items.